Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to OZ Solar Energy Solutions and our website www.ozsolarenergysolutions.com.au. We operate across Victoria and Western Australia and provide solar energy solutions to residential and commercial customers throughout our service areas.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect personal information when you contact us, submit an enquiry, request a solar quote, book a consultation, communicate with our team, or use our website.

• Your full name
• Email address
• Phone number
• Residential or business address
• Suburb, state and postcode
• Property type and roof details
• Electricity usage or energy bill details
• Solar system requirements
• Installation or site inspection information
• Payment or finance-related information where applicable
• Communication history with our team
• IP address, browser type and website usage information

4. How We Use Your Information

OZ Solar Energy Solutions may use your personal information to:

• Respond to enquiries and quote requests
• Provide solar consultations and recommendations
• Prepare proposals, system designs and pricing
• Arrange site inspections and installations
• Communicate updates about your project
• Provide customer support and after-sales service
• Process payments, rebates or finance applications where applicable
• Improve our website, services and customer experience
• Send marketing communications where permitted
• Comply with legal, regulatory and compliance obligations

5. Solar Quotes, Rebates and Installation Information

To provide accurate solar quotes and installation services, we may request property details, electricity usage information, roof layout information, meter details and other relevant site information.

Where Victorian and Western Australian government rebates, incentives, certificates or compliance requirements apply, we may use or share relevant information with approved providers, installers, energy retailers, network operators or government-related bodies.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools and similar technologies to improve functionality, understand visitor behaviour and measure marketing performance.

Cookies may help us remember user preferences, analyse website traffic, improve page performance and provide relevant advertising. You can disable cookies through your browser settings, although some parts of the website may not function properly.

8. Marketing Communications

We may send you updates, offers, solar information or service-related communications where you have contacted us, requested information, or provided consent.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

10. Storage and Retention of Information

We retain personal information only for as long as necessary to provide services, manage customer relationships, meet legal requirements, resolve disputes and maintain business records.

When information is no longer required, we may securely delete, de-identify or archive it in accordance with applicable business and legal requirements.

11. Accessing and Correcting Your Information

You may request access to the personal information we hold about you. You may also ask us to correct inaccurate, outdated or incomplete information.

To request access or correction, please contact us using the details listed at the bottom of this page. We may need to verify your identity before processing your request.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

13. Overseas Disclosure

Some technology, hosting, CRM, analytics or marketing service providers used by OZ Solar Energy Solutions may store or process information within or outside Victoria and Western Australia, including secure third-party systems where required for business operations.

Where this occurs, we take reasonable steps to ensure your information is handled securely and in line with applicable privacy obligations.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business operations.

The latest version will always be available on this page. Continued use of our website or services after changes are published means you accept the updated Privacy Policy.