These Terms & Conditions apply to the use of the OZ Solar Energy Solutions website, enquiries, quotations, consultations, solar system installations, energy storage solutions, maintenance services and related services provided by OZ Solar Energy Solutions.
Last Updated: May 2026
Welcome to OZ Solar Energy Solutions. These Terms & Conditions govern your use of our website, services, quotations, consultations and solar energy solutions.
In these Terms, “we”, “us” and “our” refer to OZ Solar Energy Solutions. “You” and “your” refer to the customer, website user, visitor, homeowner, business owner or person engaging with our services.
By accessing our website, submitting an enquiry, requesting a quote, booking a consultation, accepting a proposal or using our services, you agree to these Terms & Conditions.
If you do not agree with these Terms, you should not use our website or services.
OZ Solar Energy Solutions provides solar energy-related services, which may include:
Service availability may depend on your location, property type, technical requirements, installer availability and product availability.
OZ Solar Energy Solutions operates in Victoria and Western Australia. We provide solar energy solutions to eligible residential and commercial customers within our service areas.
We do not represent that our services are available in every suburb, regional area or property location within Victoria or Western Australia. Service availability may be confirmed during enquiry, consultation or quotation.
You agree to use our website for lawful purposes only. You must not use our website in a way that may damage, disable, overload or interfere with the website, its security or the experience of other users.
Any quote, estimate or pricing information provided by OZ Solar Energy Solutions is based on the information available at the time. Final pricing may change after a site inspection, technical assessment or confirmation of installation requirements.
Quotes may be affected by factors including roof condition, switchboard upgrades, meter requirements, wiring complexity, property access, product availability, rebate eligibility, network requirements and customer preferences.
Unless stated otherwise, quotes are valid only for the period specified in the written quotation or proposal.
You are responsible for providing accurate, complete and up-to-date information when requesting a quote, consultation, site inspection or installation.
This may include your name, contact details, property address, energy usage information, electricity bills, roof information, meter details and any relevant property conditions.
OZ Solar Energy Solutions is not responsible for delays, incorrect recommendations or additional costs resulting from inaccurate or incomplete information provided by you.
A site inspection may be required before confirming system design, installation suitability, final pricing or project timelines.
You must ensure that our team, approved installers, contractors or service partners have safe, reasonable and timely access to the property for inspection, delivery, installation and service work.
You are responsible for ensuring that any required permissions are obtained, including landlord, strata, body corporate, building owner or property manager approvals where applicable.
Installation timeframes are estimates only and may be affected by weather, product availability, network approvals, property access, safety requirements, contractor availability or circumstances outside our reasonable control.
Solar system performance may vary depending on several factors including weather, shading, roof orientation, roof pitch, panel cleanliness, system size, energy usage patterns, inverter performance, network conditions and seasonal changes.
Any generation estimates, savings projections, payback periods or performance information provided are estimates only and should not be treated as guaranteed outcomes.
Product specifications may vary depending on availability, manufacturer updates and supply conditions. We will take reasonable steps to provide suitable products according to the accepted proposal.
Rebates, incentives, certificates or government programs may be available in Victoria or Western Australia depending on eligibility criteria and program rules.
OZ Solar Energy Solutions may assist with general information, but we do not guarantee your eligibility, approval or continued availability of any rebate, incentive or government scheme.
You are responsible for providing accurate information required for rebate or incentive applications. Any changes to rebate rules, program availability or government requirements may affect final pricing or eligibility.
Payment terms will be outlined in your quote, invoice, proposal or service agreement. You agree to pay all amounts due in accordance with the agreed payment schedule.
If you wish to cancel, reschedule or change your booking, quote, installation or service, you must notify OZ Solar Energy Solutions as soon as possible.
Cancellation fees, restocking fees or administrative costs may apply where products have been ordered, work has commenced, permits have been arranged, contractors have been scheduled or costs have already been incurred.
Any changes to system design, products, property conditions, access requirements or customer preferences may result in revised pricing and timelines.
Products supplied may be covered by manufacturer warranties. Installation workmanship warranties may also apply as outlined in your quote, proposal, invoice or warranty documents.
Warranty coverage may vary between solar panels, inverters, batteries, mounting systems, electrical components and other products.
Warranty claims may be subject to manufacturer terms, proper system use, maintenance requirements, installation conditions and exclusions.
These Terms do not exclude any rights you may have under the Australian Consumer Law.
Customers are responsible for reasonable care and maintenance of their solar system, including monitoring system performance, keeping panels reasonably clean and reporting faults or issues promptly.
OZ Solar Energy Solutions may provide maintenance, inspection or support services where available. Additional charges may apply for call-outs, inspections, repairs, replacement parts or services outside warranty coverage.
To the maximum extent permitted by law, OZ Solar Energy Solutions is not liable for indirect, incidental, special or consequential losses, including loss of profits, loss of savings, business interruption or loss of opportunity.
We are not responsible for delays or failures caused by events outside our reasonable control, including extreme weather, product shortages, supplier delays, network approvals, government changes, safety issues, access restrictions or force majeure events.
Nothing in these Terms limits your rights under the Australian Consumer Law or any other rights that cannot legally be excluded.
All content on this website, including text, graphics, logos, images, layouts, designs, icons, branding, written content and digital materials, is owned by or licensed to OZ Solar Energy Solutions.
You must not copy, reproduce, distribute, modify, publish or use our content for commercial purposes without written permission.
Our website may include links to third-party websites, tools, platforms or services. These links are provided for convenience only.
OZ Solar Energy Solutions is not responsible for the content, security, accuracy, availability or privacy practices of third-party websites.
We collect and handle personal information in accordance with our Privacy Policy. By using our website or services, you consent to the collection and handling of your information as described in our Privacy Policy.
These Terms & Conditions are governed by the laws of Australia and, where applicable, the laws of Victoria and Western Australia.
Any dispute relating to these Terms, our website or our services will be handled in accordance with applicable Australian laws and relevant state or territory requirements.
OZ Solar Energy Solutions may update these Terms & Conditions from time to time to reflect changes in our business, services, legal requirements or website operations.
The updated version will be published on this page. Continued use of our website or services after changes are published means you accept the updated Terms.
If you have any questions about these Terms & Conditions, please contact us:
OZ Solar Energy Solutions
Email: enquiries@ozsolarenergysolutions.com.au
Website: www.ozsolarenergysolutions.com.au
Service Areas: Victoria & Western Australia
